How long does shipping take? After your order ships, delivery usually takes 7–15 business days to Canada and the United States, and 8–20 business days to the European Union. You will receive a tracking number so you can follow your package along the way.
Is shipping really free? Yes. Shipping is free on all orders, with no minimum order amount.
Where do you ship? We ship to Canada, the United States and all European Union countries.
Will I get a tracking number? Yes. As soon as your order ships, we will email you a tracking number and a link to follow your package.
Will I have to pay customs fees or duties? Canada and the United States: no. On our standard shipping, duties and import taxes are prepaid by us and included in your price, so you pay nothing extra on delivery. European Union: import VAT or customs fees may apply; see our Shipping Policy. If a carrier ever asks you for a fee, contact us before paying and we will help.
What is your return policy? You can request a return within 30 days of receiving your order (customers in the EU also have a 14-day legal right to cancel, described in our Return & Refund Policy). Just email us with your order number and we will guide you through the steps.
What if my item arrives damaged or wrong? We're sorry if that happens. Email us with your order number and a photo of the item and the packaging, and we will send a replacement or a refund.
Can I change or cancel my order? Please email us as soon as possible with your order number. If your order has not shipped yet, we will do our best to change or cancel it for you.
What payment methods do you accept? We accept all major credit cards and the secure payment options shown at checkout.
Is my payment secure? Yes. All payments are processed through Shopify's secure checkout, and your information is encrypted. We never see or store your full card details.
How can I contact you? Email us at houseanddecor.store@gmail.com. We reply within 24–48 hours.
Can I send an order as a gift? Yes. Simply enter the recipient's name and address as the shipping address at checkout. If you have any questions about a gift order, email us and we will be happy to help.